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Business | 2007 | Jul | 19


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When asked to rate online customer service gripes, "waiting too long for a useful reply" and "automated replies that don't answer questions
Jul 19 '07 -Business- www.express-press-release.com -cent,customer,emails
33
LONDON, July 19 (Reuters) - The dollar weakened slightly but broadly on Thursday on nagging worries that distress in the United States high-risk mortgage sector could lead to a wider deterioration in credit markets
Jul 19 '07 -Business- reuters.co.uk -markets,bernanke,wednesday
32
Web Site = http://www.fasthosts.co.uk/ Contact Details = Fasthosts PR Contact: Bianca Morgan Catalysis Communications +44 (0)207 101 7318 Bianca.morgan@catalysis.co.uk Richard Stevenson Fasthosts Internet Ltd Discovery House 154 Southgate Street Gloucester GL1 2EX United Kingdom +44 (0)1452 561857
Jul 19 '07 -Business- www.express-press-release.com -cent,customer,emails
30
Investors will therefore pay close attention to the question and answer session for fresh clues on Fed thinking on the economy, inflation, housing market and risks
Jul 19 '07 -Business- reuters.co.uk -markets,bernanke,wednesday
29
Bernanke is due to start a second day's testimony to Congress at 1330 GMT.His speech will be unchanged from Wednesday so he will reiterate that inflation remains the Fed's top concern
Jul 19 '07 -Business- reuters.co.uk -markets,bernanke,wednesday
28
About Fasthosts As the UK's largest web hosting provider, Fasthosts offers a comprehensive range of web solutions including domain name registrations, email solutions (including mobile email services), shared web hosting, dedicated servers, online payment services, reseller web hosting and feature-rich broadband packages
Jul 19 '07 -Business- www.express-press-release.com -cent,customer,emails
26
We may not see those exaggerated moves today because we've had a busy week so far, especially with Bernanke's speech yesterday," said James Hughes, analyst at CMC Markets.
Jul 19 '07 -Business- reuters.co.uk -markets,bernanke,wednesday
26
The dollar's losses were limited, however, as fears other banks were about to report similar difficulties proved unfounded and Asian and European equity markets bounced back sharply
Jul 19 '07 -Business- reuters.co.uk -markets,bernanke,wednesday
26
"(In) the last few days of the trading, we've seen it was quite choppy
Jul 19 '07 -Business- reuters.co.uk -markets,bernanke,wednesday
25
This seemed to be most common for larger businesses; with 69 per cent of consumers surveyed saying their online customer service was sub-standard
Jul 19 '07 -Business- www.express-press-release.com -cent,customer,emails
25
Bear Stearns said on Tuesday two of its hedge funds exposed to the risky subprime sector were now virtually worthless
Jul 19 '07 -Business- reuters.co.uk -markets,bernanke,wednesday
22
89 per cent of consumers were so annoyed that they felt compelled to seek out a competitor business immediately
Jul 19 '07 -Business- www.express-press-release.com -cent,customer,emails
21
The dollar slid to multi-year lows on Wednesday as Federal Reserve Chairman Ben Bernanke said the United States housing market slowdown could last longer than expected and act as a drag on spending and growth in coming quarters
Jul 19 '07 -Business- reuters.co.uk -markets,bernanke,wednesday
18
Among the new features, the redesign includes a soon-to-be unveiled new home page
Jul 19 '07 -Business- www.businessweek.com -ebay,ebays,shopping
17
Meanwhile, currency markets have so far shown little reaction to data from Beijing earlier on Thursday that showed China's economy in the second quarter grew at a sizzling 11.9 percent, the fastest pace of growth in 11 years
Jul 19 '07 -Business- reuters.co.uk -bank,market,percent
16
Despite the results and promise of eBay's nonshopping businesses, investors want eBay to prove it can spur more mature sellers and buyers to sell and shop on eBay's United States and German sites
Jul 19 '07 -Business- www.businessweek.com -ebay,ebays,business
15
Yet shares slumped in extended trading after the results were released, by 1.7%, to $33.46
Jul 19 '07 -Business- www.businessweek.com -ebay,ebays,shopping
15
95 per cent, approximately 35 million Britons, claim that their perception of a business is negatively affected by slow responses to customer service emails
Jul 19 '07 -Business- www.express-press-release.com -cent,customer,emails
13
The company has also launched new tools enabling sellers to bid on multiple similar items at once without worrying about actually winning each auction and "widgets" that let shoppers browse eBay auctions from elsewhere on the Web, such as a blog, social network page, or a network-linked desktop (see BusinessWeek.com, 6/18/07, "Going, Going…Everywhere")
Jul 19 '07 -Business- www.businessweek.com -ebay,ebays,shopping
12
Further results from the Fastshosts survey revealed: - One-third of British consumers have sent more than 10 emails about a single customer service enquiry - Nearly 60 per cent of customer service email enquiries wait more than 24 hours for a reply The survey of some 1,300 UK consumers showed that 89 per cent of this group has been led to defect to a competitor brand as a result
Jul 19 '07 -Business- www.express-press-release.com -cent,customer,emails
11
Mark Jeffries, CTO of Fastshosts Internet Ltd said, "British businesses really need to sit up and pay attention to their response rate for customer emails, or risk losing their customer base to competitor brands
Jul 19 '07 -Business- www.express-press-release.com -cent,customer,emails
11
Hints of what the campaign will look like can be seen in eBay's "windorphins" ads, which Whitman called a grassroots teaser campaign aimed at generating excitement for winning auctions and the eBay brand before the launch of the full advertising push.
Jul 19 '07 -Business- www.businessweek.com -ebay,ebays,shopping
10
This, together with a 4.4 percent rise in consumer prices last month from a year ago, will likely increase investors' bets Chinese monetary policy will be tightened in some way soon.
Jul 19 '07 -Business- reuters.co.uk -bank,market,percent
10
"It's probably a little early," she says in an interview, adding that accelerating the total value growth of seller listings in the United States and Germany is her "No
Jul 19 '07 -Business- www.businessweek.com -ebay,ebays,shopping
9
Londoners unsurprisingly led the stress-brigade, with 18.3 per cent having considered marching down to a business
Jul 19 '07 -Business- www.express-press-release.com -cent,customer,emails
8
In the past three months, eBay began introducing a redesign aimed at improving search results on its core shopping site, spent roughly $75 million to buy popular recommendation service StumbleUpon, took steps to spread eBay's shopping platform across the Web, and debuted a United States version of its classified advertising site Kijiji, to name a few changes
Jul 19 '07 -Business- www.businessweek.com -ebay,ebays,shopping
8
The average consumer (51 per cent of the survey group) sends three emails before receiving a satisfactory reply to their enquiry, while 33 per cent say they have sent up to 10 emails about a single enquiry
Jul 19 '07 -Business- www.express-press-release.com -cent,customer,emails
7
Even though more eBay (EBAY) visitors are buying on the site and paying higher prices for goods, new item listings on eBay's core shopping site declined 6%, to 559 million, from a year earlier
Jul 19 '07 -Business- www.businessweek.com -ebay,ebays,shopping
7
That growth is important because the more business PayPal does off of eBay, the more shielded eBay is in the event of a sales decline on eBay's core shopping sites
Jul 19 '07 -Business- www.businessweek.com -ebay,ebays,business
7
Perhaps eBay's biggest challenge isn't revamping the shopping experience but convincing investors to look at eBay in a new light
Jul 19 '07 -Business- www.businessweek.com -ebay,ebays,business
7
Yet Whitman acknowledges that many of the changes, intended to reinvigorate the company's mature shopping sites in the United States and Germany, are too recent to have had significant effect on the company's bottom line
Jul 19 '07 -Business- www.businessweek.com -ebay,ebays,shopping
6
"We see a lot of innovation from the cable companies, but that has not impacted Skype's growth"
Jul 19 '07 -Business- www.businessweek.com -ebay,ebays,business
6
To do this it is vital that the client is presented with accurate, timely progress reports on actual progress versus the contract programme and that there is greater visibility and openness in project reporting between all parties.” Whilst the advice from Asta is to do everything that it possible to avert costly legal disputes, its construction planning tool, Asta Powerproject, has been used successfully by contractors and claims consultants as evidence in many cases
Jul 19 '07 -Business- www.express-press-release.com -construction,asta,project
6
Recently, eBay has also moved aggressively into online advertising through partnerships with Google and Yahoo as well as with its classified ads business Kijiji and a 25% stake in leading United States classified site Craigslist
Jul 19 '07 -Business- www.businessweek.com -ebay,ebays,business
6
EBay plans to keep its stake in Craigslist as well as eventually start selling paid listings on Kijiji
Jul 19 '07 -Business- www.businessweek.com -ebay,ebays,business
6
Later in the day, the Philadelphia Federal Reserve Bank releases its business activity index for July at 1600 GMT and the Fed publishes minutes from its June 27-28 policy meeting, where it kept key interest rates unchanged at 5.25 percent
Jul 19 '07 -Business- reuters.co.uk -bank,market,percent
6
The company maintains that it is a portfolio of e-commerce businesses that's no longer as dependent upon the volume of items sold on its shopping sites for revenue growth
Jul 19 '07 -Business- www.businessweek.com -ebay,ebays,business
6
New Home Page Coming In a note to investors prior to eBay's earnings call, Cantor Fitzgerald analyst Derek Brown articulated these concerns
Jul 19 '07 -Business- www.businessweek.com -ebay,ebays,shopping
6
Second-quarter results for eBay were met by a tough crowd
Jul 19 '07 -Business- www.businessweek.com -ebay,ebays,shopping
6
Marketing Blitz To spur greater revenue growth from its core business, eBay plans to launch a large marketing campaign in the fall touting the eBay shopping experience
Jul 19 '07 -Business- www.businessweek.com -ebay,ebays,shopping
5
It now expects revenue of $7.3 billion to $7.45 billion
Jul 19 '07 -Business- www.businessweek.com -ebay,ebays,shopping
5
"We have extended our lead dramatically," says Whitman
Jul 19 '07 -Business- www.businessweek.com -ebay,ebays,business
5
That business grew 96% from the second quarter of 2006, bringing in $76.2 million in revenue
Jul 19 '07 -Business- www.businessweek.com -ebay,ebays,business
5
We will not see too much movement (in the dollar)"
Jul 19 '07 -Business- reuters.co.uk -percent,01,wednesday
5
One of the most topical issues facing construction planners and project managers is how to manage and avoid delay and disruption on construction projects
Jul 19 '07 -Business- www.express-press-release.com -construction,asta,project
5
Whitman hopes that business could have a significant impact on eBay's revenues in 2009 (see BusinessWeek.com, 7/06/07, "eBay Takes on Craigslist")
Jul 19 '07 -Business- www.businessweek.com -ebay,ebays,business
5
The 'Fasthosts Customer Service Email Study' also found that the average British consumer is only willing to wait up to 24 hours for a reply, with one in five (19 per cent) abandoning their enquiry after only 12 hours
Jul 19 '07 -Business- www.express-press-release.com -cent,customer,emails
5
More than 30 per cent of consumers surveyed said they regularly wait three days for a reply, while nine per cent have waited up to a week and even two per cent reported it can regularly take up to a month
Jul 19 '07 -Business- www.express-press-release.com -cent,customer,emails
5
This quarter, PayPal's revenues swelled 34% from last year to $454 million
Jul 19 '07 -Business- www.businessweek.com -ebay,ebays,business
4
In addition to its shopping business, eBay has the largest online payments service in PayPal and the largest Internet telephone service in Skype
Jul 19 '07 -Business- www.businessweek.com -ebay,ebays,business

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